Coronavirus (COVID-19) Pandemic
Information and Assistance
(Updated 02/12/2021)
We're Here for You:
Like you, we’re all feeling the impact that the pandemic is having on our daily lives and in our communities. As we navigate this difficult time together, we’re here to answer your questions.
Types of Assistance Available to You:
Texas Rental Relief Program
Texas Rent Relief, a new State of Texas program, is accepting applications beginning at 8 a.m. Feb. 15 to help those affected by the pandemic to pay their rent and utility bills, including past-due and up to three months of expected expenses.
To learn more and apply, visit https://texasrentrelief.com/ or call 833-989-7368 between 8 a.m. - 6 p.m. Monday through Saturday.
Those who have incomes at or below 50% of the area median income or who are unemployed will receive priority, especially if they apply by Feb. 28.
Texas Electricity Relief Program
A new state program is helping eligible Texans keep their power on. Learn more about the program below.
Payment Flexibility
If you’re in need of bill payment assistance, visit our Bill Payment Assistance Resource Page to get the contact information of the agency in your county administering relief funds.
Call 2-1-1 or visit 211texas.org to find information about additional support resources in your local community.
Deferred Payment Plan
We understand that some families may be facing financial difficulties. If you need more time to pay your bill, please call us at (844) 361-2080 Mon - Fri, 9 am - 6 pm CST so we can work with you on a deferred payment plan that keeps your balance and monthly payments manageable.State of Texas COVID-19 Electricity Relief Program
(Apply now - last day to enroll is August 31st)
If you or someone you know has recently filed for unemployment, they may qualify for the state’s electricity relief program that will help keep their power on. Apply online or call the Texas Lifeline 24/7 at 866-454-8387 (Note: Last day to enroll is August 31, 2020). If you're the primary account holder and receive SNAP or Medicaid, you’re automatically enrolled and do not need to apply. Solix hours of operation are 24/7/365.
The state of Texas has partnered with SOLIX to process all relief fund applications through the Texas Lifeline. NOTE: You may experience long call wait times as agents work to serve all Texans in need of assistance. For more information, please visit the State of Texas COVID-19 Electricity Relief Program website or refer to the FAQs below.
State of Texas COVID-19 Electricity Relief Program FAQs
Who qualifies and how do I apply?
If you receive assistance through SNAP or Medicaid, you’re automatically enrolled and do not need to call the Texas Lifeline.
What information will I need to provide when I call?
You’ll need to provide the information that matches your Express Energy account, including name and address. It may also be helpful to have the following:
• Account number
• Last four digits of your social security number
• Phone number
What information will I need to provide after I call?
You’ll need to send a copy of your acceptance from the Texas Workforce Commission and a copy of your electricity bill within 30 days of calling. You can send this via email or mail.
1. Email: TxCovid19ERP@solixinc.com
2. Mail:
P.O. Box 4060
Killeen, Texas 76540-4060
You'll need to re-enroll in the program by taking the same steps.
Where can I find more information on this program?
Visit the State of Texas COVID-19 Electricity Relief Program website or view the full State of Texas PUC Commission press release to learn more.
Like you, we’re all feeling the impact that the coronavirus is having on our daily lives and in our communities. As we navigate this difficult time together, we’re here to help.
If you’re in need of bill payment assistance now is the time to apply for assistance before Texas’s COVID-19 Electricity Relief Program ends. Visit our bill payment help resource page to get the contact information of the agency in your county administering relief funds.
Call 2-1-1 or visit 211texas.org to find information about additional support resources in your local community.
We understand that some families may be facing financial difficulties. If you need more time to pay your bill, please call us at (844) 361-2080 Mon - Fri, 9 am - 6 pm CST so we can work with you on a deferred payment plan that keeps your balance and monthly payments manageable.
Helpful Tips from the CDC:
How to Protect Yourself
What to do If You are Sick