Contact & Support Info
Express Energy provides you with 24/7 online account management. You can login to My Account to view your bill or check your energy usage. If you have other questions, check our FAQs to find answers to some of the most common questions.
Power Outage Instructions
Is your power out, or do you need to report an outage? If there has been no severe weather in your area double check in My Account that your most recent bill has been paid.
If your bill is paid but you still find that your power is out then your first order of business is always to call your local Transmission and Distribution Utility (TDU) directly. They will be able to assist you fastest in restoring power to your area and home.
TDUs are listed below by area:
 AEP Texas |
(866) 223-8508 |
| AEP Texas |
(866) 223-8508 |
| CenterPoint Energy
Track an outage |
(800) 332-7143 |
| Nueces Electric Cooperative |
(800) 632-9288 |
| Oncor Electric Delivery
|
(888) 313-4747 |
| Sharyland Utilities |
(800) 442-8688 |
| Texas-New Mexico Power Company |
(888) 866-7456 |
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Express Customer Care
Toll Free: (844) 361-2080
Mon - Fri, 9 am - 6 pm Central Time
Please Send Faxes to: 1-866-346-1812
Email Support: service@MyExpressEnergy.com
Our Address
Express Energy
PO Box 660361
Dallas, TX 75266-0361
Questions about your Express Energy account?
Find super-speedy answers in our FAQs.
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Check out the Enrollment FAQs or find your low rate.